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Merchant Guide

Merchant Guide

Table of Contents

Welcome to the Openkom Merchant Guide!

This guide provides step-by-step instructions to help you set up and manage your store on Openkom. From adding products and handling bookings to managing licenses, teammates, and store settings, everything you need to streamline your business operations is covered here. Follow these simple guidelines to maximize your store’s efficiency and enhance customer experience.

Register as Merchant

  1. Tap the Profile icon on bottom navigation bar.
  2. Navigate to Account Settings> About Us > Merchant Zone.
  3. Provide the required business information:
    1. Business Phone Number
    2. Business Category
    3. Multi-Store Option (if applicable)
    4. Business/Brand Name (displayed on the app)
    5. Company Registered Name
    6. Company Registration Number
    7. Bank Name
    8. Bank Account Number
  4. Upload the required documents. Ensure you upload clear images of the following:
    1. Bank Letterhead
    2. Company Registration Certificate
    3. Storefront Image
    4. Identification Document (IC/Passport) – Front
    5. Identification Document (IC/Passport) – Back
    6. Facial Verification / Selfie
  5. Tap the Proceed to Registration button once all details are entered.
  6. Complete the following store details:
    1. Store Name
    2. Contact Number
    3. Store Location (inside a building or not)
    4. Main Building’s Name (if applicable)
    5. Tax Rate Percentage
    6. Outlet Working Hours & Services
    7. About Our Store (brief description)
    8. Supported Services (Booking / Delivery / Dine-in / Takeaway)
    9. Outlet Premise Address
  7. Tap Save to store your details. Tap Submit to complete the registration process.
  8. You will receive an email notification once your submission is reviewed. Verification may take up to 3 working days.
  9. Once approved, your restaurant will be live on Openkom, and you can start receiving orders!

Basic Navigation - Top

Open or Close Store

  1. Tap the Openkom logo on the top navigation bar to toggle your store’s status between Open and Closed.

View & Manage Messages

  • Tap the Message iconto access your inbox.
  • Switch between Notifications and Messages as needed.
  • Send text messages, images, or audio notes directly from this section.

View & Manage Orders

  1. Tap the Cart icon to see all current orders.
  2. Apply promo codes or vouchers before completing transactions.

Scan QR for Dine-In or Takeaway

  1. Use the QR Code Scanner on the top navigation bar to check in dine-in or takeaway customers.

Basic Navigation - Dashboard

From the Dashboard, you can view your store’s performance, including a summary of total revenue, today’s orders, and the total cancellations for the day.

Pending Orders

  1. Tap Pending Orders to view all ongoing orders.
  2. Tap the Call icon to contact the customer.
  3. Tap the Info icon to view order details.
  4. Tap Complete to mark the order as fulfilled.

Premise Orders

Dine In

  1. Tap Dine In button for dine in orders.
  2. Select the table number from drop down menu.
  3. Tap Proceed to Order to proceed.

Take Away

  1. Tap Take Away for take away orders.
  2. Select your desired food and drinks, then add them to the cart.
  3. Apply promo codes or vouchers before completing transactions.

Pending Payments

  1. Tap Pending Payment to view all unpaid orders.
  2. Tap the Pay button on respective order to proceed for payment.
  3. Choose a preferred payment method to complete the transaction.

Completed Orders

  1. Tap Completed Orders to view successfully processed orders.
  2. Tap the View Rating button to check customer feedback and ratings.

Booking and Schedule

  1. Tap Bookings and Schedule to view and start adding new booking.
  2. Fill in the required customer details:
    1. Name
    2. Phone Number
    3. Email Address
    4. Number of Guest
    5. Date
    6. Time Slot
    7. Indoor or Outdoor
    8. Smoking Zone
    9. Remarks
  3. Tap Confirm to complete the process.
  4. The booking will appear under Bookings Management> Selected Date.
  5. Tap the triple-dot icon to mark customer arrival, record a cancellation, reassign a table, or edit the booking.

Basic Navigation - Store

The Store section enables you to manage products, tables & time slots, bookings, licenses & certifications, and teammates efficiently.

Add Outlet

  1. Tap the Profile icon on bottom navigation bar.
  2. Navigate to Account Settings> About Us > Merchant Zone.
  3. Under the Store section, you will see the store you are currently managing.
  4. To add a new store, tap the store name at the top, then select Add Outlet.
  5. Complete the following store details:
    1. Store Name
    2. Contact Number
    3. Store Location (inside a building or not)
    4. Main Building’s Name (if applicable)
    5. Tax Rate Percentage
    6. Outlet Working Hours & Services
    7. About Our Store (brief description)
    8. Supported Services (Booking / Delivery / Dine-in / Takeaway)
    9. Outlet Premise Address
  6. Tap Save to add the new outlet details.
  7. Once saved, the new outlet will appear under Outlet Management, allowing you to easily switch between outlets.
  8. To edit or switch outlets, tap the triple-dot icon next to the outlet name.

Add Products

  1. Tap the Profile icon on bottom navigation bar.
  2. Navigate to Account Settings> About Us > Merchant Zone.
  3. Tap Add Products to start adding items to your menu.
  4. Upload your product visuals (photo or video). Maximum file size: 5MB.
  5. Fill in the required product information:
    1. Product Name
    2. Product Description
    3. Product Category
    4. Product Contents
    5. Product Ingredients
    6. Product Allergens
    7. Pricing and Variations
    8. Product Delivery and Options
    9. Product Processing Time
  6. Tap Add Product to complete the process.
  7. Your product will now appear under My Products in the Merchant Zone.
  8. From here, you can edit, renew, deactivate, or delete products as needed. Your products are now live and ready for customers to order!

Tables, Sections and Time Slot Management

  1. Tap the Profile icon on bottom navigation bar.
  2. Navigate to Account Settings> About Us > Merchant Zone.
  3. Tap Tables and Time Slot Management to setting up tables, sections and time slot.

Section Setup

  1. Fill in the required details to organize your restaurant layout into different sections:
    1. Section Name
    2. Indoor or Outdoor
    3. Smoking Zone
    4. Remarks
  2. Tap Add Section to complete the process.
  3. Tap the triple-dot icon to edit, renew, deactivate or delete a section.

Table Setup

  1. Fill in the required details to assign tables to specific sections and define their capacities:
    1. Section
    2. Table Name
    3. Minimum and Maximum Capacity
    4. Advance Booking Option
  2. Tap Add Table to complete the process.
  3. Tap the triple-dot icon to generate QR, edit or delete a table.
     

Time Slot Setup

  1. Fill in the required details to manage reservation time slots based on your restaurant’s working hours:
    1. Store Working Hours and Services
    2. Time Slot Name
    3. Time Slot Interval
    4. Remarks
    5. Time Slot Duration
    6. Available Days
    7. Apply on all Tables (if applicable)
  2. Tap Add Time Slot to complete the process.
  3. Tap the triple-dot icon to edit, renew, deactivate or delete a time slot.

Bookings Management

  1. Tap the Profile icon on bottom navigation bar.
  2. Navigate to Account Settings> About Us > Merchant Zone.
  3. Tap Bookings Management > Add New Booking to start adding new booking.
  4. Fill in the required customer details:
    1. Name
    2. Phone Number
    3. Email Address
    4. Number of Guest
    5. Date
    6. Time Slot
    7. Indoor or Outdoor
    8. Smoking Zone
    9. Remarks
  5. Tap Confirm to complete the process.
  6. The booking will appear under Bookings Management> Selected Date.
  7. Tap the triple-dot icon to mark customer arrival, record a cancellation, reassign a table, or edit the booking.

License and Certifications

  1. Tap the Profileicon on bottom navigation bar.
  2. Navigate to Account Settings> About Us > Merchant Zone.
  3. Tap License and Certifications to begin adding your licenses.
  4. Fill in the required information for each applicable certification:

    1. Business Premise License – Upload image & enter validity date
    2. Food Compliance
      1. Food Premise Certification – Upload image & enter expiry date
      2. Halal Certification – Upload image & enter expiry date
      3. BeES Certification – Upload image & enter expiry date
      4. MeSTI Certification – Upload image & enter expiry date
      5. Made in Malaysia Certification – Upload image & enter expiry date
      6. Food Defence Certification – Upload image & enter expiry date
    3. Other Process Compliance
      1. HACCP Certification – Upload image & enter expiry date
      2. GMP Certification – Upload image & enter expiry date
      3. ISO22000 or FSSC Certification – Upload image & enter expiry date
      4. Other Additional Certifications – Upload image & enter expiry date
  5. Tap Submit to complete the process.
  •  

Teammates

  1. Tap the Profile icon on bottom navigation bar.
  2. Navigate to Account Settings> About Us > Merchant Zone.
  3. Tap Teammates > ‘+’ icon to add a new teammate for collaboration.
  4. Fill in the required information:
    1. Member Name
    2. Member Mobile Number
    3. Store
    4. Outlet
    5. Role
    6. Access Rights
    7. Team
  5. Tap Add Teammate to complete the process.
  6. Tap the triple-dot icon to edit or delete teammate.

Voucher and Promotion

  1. Tap the Profile icon on bottom navigation bar.
  2. Navigate to Account Settings> About Us > Merchant Zone.
  3. Tap Voucher and Promotion to view or add promocode.
  4. Fill in the required information:
    1. Promo Name
    2. Promo Code
    3. Discounts (RM)
    4. Minimum Order (RM)
    5. Type
    6. Status
    7. Schedule
    8. Description
    9. Terms & Conditions
  5. Tap Publish Discount to complete the process.

Basic Navigation - Activity

The Activity section provides insights into your store’s sales performance, P&L statement, customer analytics, local trends, past orders, and reviews.

Sales

  1. Use the drop-down menu to toggle between daily, monthly, or yearly sales summaries.

P&L Statement

  1. Tap P&L Statement to view your store’s profit & loss performance.
  2. Switch between the last 30 days or 6 months using the buttons at the top.
  3. The summary includes total revenue, nett profit and inventory analysis.

Customer Analytics

  1. Tap Customer Analytics to access customer insights.
  2. Toggle between the last 30 days or 90 days using the buttons at the top.
  3. The summary includes total customer orders, customer growth, top locations and gender.

Local Trend

  1. Tap Local Trend to analyze peak business hours.
  2. Toggle between the last 30 days or 90 days using the buttons at the top.
  3. Refine the summary by filtering data based on specific days and hours.

Past Orders and Reviews

  1. Tap Past Orders and Reviews to view order history and customer feedback.
  2. Toggle between Orders or Reviews using the buttons at the top.

Basic Navigation - Promo

Coming soon.

Basic Navigation - Profile

The Profile section allows you to manage your teammates, licenses & certifications, store setup, PIN settings, and general account settings.

Teammates

  1. Tap Teammates > ‘+’ icon to add a new teammate for collaboration.
  2. Fill in the required information:
    1. Member Name
    2. Member Mobile Number
    3. Store
    4. Outlet
    5. Role
    6. Access Rights
    7. Team
  3. Tap Add Teammateto complete the process.
  4. Tap the triple-dot icon to edit or delete a teammate.

License and Certifications

  1. Tap License and Certificationsto upload your business licenses.
  2. Fill in the required information for each applicable certification:
    1. Business Premise License – Upload image & enter validity date
    2. Food Compliance
      1. Food Premise Certification – Upload image & enter expiry date
      2. Halal Certification – Upload image & enter expiry date
      3. BeES Certification – Upload image & enter expiry date
      4. MeSTI Certification – Upload image & enter expiry date
      5. Made in Malaysia Certification – Upload image & enter expiry date
      6. Food Defence Certification – Upload image & enter expiry date
    3. Other Process Compliance
      1. HACCP Certification – Upload image & enter expiry date
      2. GMP Certification – Upload image & enter expiry date
      3. ISO22000 or FSSC Certification – Upload image & enter expiry date
  3. Tap Submitto save the changes.

Store Setup

  1. Tap Store Setup to configure the store details.
  2. Complete the following store details:
    1. Store Name
    2. Contact Number
    3. Store Location (inside a building or not)
    4. Main Building’s Name (if applicable)
    5. Tax Rate Percentage
    6. Outlet Working Hours & Services
    7. About Our Store (brief description)
    8. Supported Services (Booking / Delivery / Dine-in / Takeaway)
    9. Outlet Premise Address
  3. Tap Pin on Map to mark your store’s location.
  4. Tap Update to save the changes.

Pin Setup

  1. Tap Pin Setup to create or modify your security PIN.
  2. Tap Update to confirm changes.

Setting

  1. Tap Settings to manage your account preferences.
  2. Navigate through different sections:
    1. Account – View linked accounts.
    2. General – Enable/disable notifications.
    3. About Us – Access information on:
      • Communities
      • Share with Friends
      • User Zone
      • Service Partner Zone
      • About Openkom

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